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Nemesis Now Spirit Board FAQ

Frequently Asked Questions

Lost in the Nemesis Now fantasy giftware realm or have any questions? The oracle is here to help you get back on the path to ordering gifts and collectables for your store.

Below you’ll find answers to the questions we get asked the most. If you can’t find the information you need below, please feel free to contact our customer service team, who will be happy to help.

Contact us here…

General

Do you have a showroom?

Yes, our large heated showroom is open to all registered customers. Take your time to browse our full range of over 3000 products with a cup of tea or coffee. Visit our showroom page for more details.

Do you have a minimum order?

We have no minimum order value after your first order.

For UK customers, your first order is subject to a minimum value of £250 excluding VAT. For customers outside the UK your first order is subject to a minimum value of €500.

How do I access wholesale prices?

How can I recover lost login details?

Do your prices include VAT?

How can I change my details?

How can I get a Catalogue?

Can I sell the products worldwide?

Someone is selling cheap or copied Nemesis Now products.

Delivery

How much do you charge for delivery?

Delivery is free to any UK mainland address for all orders over £250 (excluding VAT). For orders under £250 there will be a £10 shipping charge.

For all other countries, our shipping prices are as follows:

ZONE A
Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greece, Greenland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, & Vatican City.
€50 delivery charge for orders under €500. All orders over €500 will be charged 10% of your total order value.
ZONE B
Gibraltar, Iceland, Liechtenstein, Norway, & Switzerland.
€75 delivery charge for orders under €500. All orders over €500 will be charged 15%.
ZONE C
Rest of the World.
Calculated at checkout. We calculate your delivery shipping cost at checkout using your order volume/weight and specified delivery country.

 

How long will delivery take?

UK customers will usually receive orders within 2-4 working days.

For orders outside the UK you will receive your order within 3-5 working days. Countries in Zones B or C will take a little longer and we will try to give you an accurate delivery date when your order has been dispatched. See above for country/zone information.

Please note, goods will not be released until we have cleared funds in our bank.

How will my order be packed?

How can I locate my delivery?

How can I report damaged items?

Which couriers do you use?

Do you do Drop Shipping?

Payment

What methods of payment do you accept?

We accept most types of payment; you can pay by BACS* and Credit/Debit Card using our secure online checkout. Unfortunately, we are not able to accept American Express.

*You are responsible for any processing or bank charges when paying via BACS.

Can I save my payment details?

Yes, just tick ‘save card’ during checkout and your credit/debit card details will be securely stored ready for your next order.

All Card details are securely stored by WorldPay and can be deleted at any time in your accounts area of the website.

How do I delete saved payment details?

Do you accept BACS payments?

Is my payment secure?

Other

What mark-up can I realistically add to the wholesale prices?

Item RRPs are displayed on the product pages for all products.

When is this item in stock?

The stock due date is shown on the product page for all out of stock products with a confirmed delivery. If no date is shown, it means we have been unable to confirm a delivery date. Please note, all stock due dates are estimates for guidance only and are subject to change.

Do you have any job vacancies?

Can I speak to a Sales Representitive?