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Frequently Asked Questions

Lost in the Nemesis Now's world of wholesale giftware? Do you have any questions? The FAQs oracle is here to help you with any questions or concerns you may have.

Below you'll find answers to some of our most frequently asked questions. If you can't find the information you need below, please feel free to contact our customer services team.

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Who can order from Nemesis Now?

Nemesis Now is strictly a trade-only website, and does not sell to the general public. To buy our products directly from us you must be a registered trade account holder. For more information and to register for an account, visit our 'Join Nemesis Now' page.

What is the minimum order value?

Your first order minimum value is £500+ / €500+ / $500+ (ex. VAT). After your first order, a minimum order value of £100+ / €100+ / $100 applies to all orders thereafter. Currency is defined by your account location.

Why can't I see your prices?

You will be able to see our prices if you are a registered trade account holder and logged into our website. Once logged in, you will see the prices of all our products, together with our pack prices and our price list feed.

Please visit our 'Join Nemesis Now' page to apply for a trade account and gain access to our wholesale prices. 

What are your delivery charges?

Delivery is free to any UK mainland address for all orders of in stock items valued over £250 (excluding VAT). For orders of in stock items valued under £250 there will be a £10 shipping charge (unless any promotions apply).

For all other countries, our shipping prices are as followed:

ZONE A

Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greece, Greenland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, & Vatican City.
€50 delivery charge for orders containing in stock items valued under €500. All orders containing in stock items valued over €500 will be charged 10% of your total order value.

ZONE B

Gibraltar, Iceland, Liechtenstein, Norway, & Switzerland.
€75 delivery charge for orders containing in stock items valued under €500. All orders containing in stock items valued over €500 will be charged 15%.

ZONE C

Rest of the World.
Calculated after checkout. We will get the best quote from our carefully selected couriers and inform you of the cost and arrange payment prior to despatch.

Can I pre-order products?

Yes, items listed as pre-order products are clearly indicated on our website and can be added to your basket.

• In the event that the quantity of "in stock" items in your basket exceeds our inventory, the excess value will be immediately placed into the "pre order" section.

• Pre ordered items do not contribute towards the overall value of the basket and therefore is not apart of the minimum order value.
• You will not be expected to pay for your pre ordered items at checkout, instead a member of our team will contact you with regards to your back order once the stock is available. To verify you still wish to purchase the products and to arrange payment and shipping.

What are your payment options?

In addition to most debit and credit cards, we also accept bank transfers and over-the-phone payments. However, we are not able to accept American Express payments at this time. 

What is your returns policy?

You must report a damaged, faulty or missing item within five days of receiving your order. Our team may require photos of the damage or need to arrange collection of the item. Please contact our customer services team via email at sales@nemesisnow.com or by calling 01782 596660.

How long does delivery take?

UK orders are typically dispatched within 2-4 working days, however, this may vary during busier periods of the year. Any orders which are placed outside of the UK will take longer depending on location.

Can I collect my order?

Yes, you can arrange to collect your order by selecting 'Collection' as your shipping method during check out. You will then be notified when your order is ready to collect from our warehouse based at 108 - 114 City Rd, Stoke-on-Trent ST4 2PH. 

Can I sell your products worldwide?

Before actively selling products outside of the country in which your account is registered, please contact us and ask if your products are subject to licensing restrictions. Exporting products to other countries could be a breach of our trade terms and conditions and result in your account being suspended or closed.

Do you have a showroom?

We currently don't have a showroom, however, one will be coming soon to Stoke-on-Trent, England. Where trade account holders will have the opportunity to experience our exclusive items in full glory, take advantage of our hospitality, and view our complete range of gifts and collectibles in comfort.