Terms and Conditions

About Us

This web site is owned and operated by Nemesis Now Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use these details:

Post:
Nemesis Now Ltd
108-114 City Road
Stoke-on-Trent
Staffordshire
ST4 2PH
United Kingdom
Phone:
01782 596660
Fax:
01782 501192
Email:
email-address
Contact us page
Making A Purchase

You must be a registered customer to shop at Nemesis Now. If you are not please apply for trade access. Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. All online credit card payments are securely handled by Worldpay.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

New Customers - First orders for UK customers must be £250 or more. All non-UK customers first order must be £500 or more.

Shipping And Handling

For UK customers shipping is FREE for orders over £250, any orders under this will be charged £10 + VAT. If you live outside the UK we will get the best quote we can before we ship the goods and inform you of the cost before despatch.

Delivery Schedule

We will inform you of a delivery date (or a suitable date can be arranged for delivery) upon payment of the order.

Back Orders

Whilst Every effort is made to fully despatch your order, it may be necessary to place any "out of stock" items onto a back order. These will be be despatched with your next order if stock is available, or you will be contacted to arrange delivery unless you instruct us otherwise.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

All credit/debit card payments are securely handled by Worldpay.

Guarantee

Whilst every effort is made to guarantee the goods you receive are of a high quality and in perfect condition but if you are not satisfied with the product or the product is broken or damaged on arrival you must report it to us within 3 working days of receiving your order.

Licensed Products

Certain Nemesis Now products are produced under license. These products may have licensing restrictions that limit where and/or how the product can be sold and/or advertised. When buying a licensed product all customers are required to comply with all applicable licensing restrictions. Nemesis Now may request written confirmation of where and/or how products will be sold and/or advertised before delivery. If a customer cannot provide adequate evidence of compliance with any license restriction Nemesis Now reserves the right to refuse sale of that product.

Reaching Us

If you need to reach us, our details are:

Post:
Nemesis Now Ltd
108-114 City Road
Stoke-on-Trent
Staffordshire
ST4 2PH
United Kingdom
Phone:
01782 596660
Fax:
01782 501192
Email:
email-address
Contact us page
Privacy Policy

Nemesis Now Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes.
Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

All breakages/damages etc. must be reported in writing/email/fax within 3 working days of receipt of you order. You are entitled to cancel your order at any time before it is despatched. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods (unless otherwise agreed with Nemesis Now Ltd), so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition in unmarked boxes.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.